Return & Refund Policy — Lagom Designs

At Lagom Designs, every piece is printed on demand just for you. Because of this, we're unable to accept general returns — but if something arrives wrong, damaged, or lost, we'll always make it right. Here's exactly what to expect.

Damaged, Defective, or Mislabeled Items

We work with a fulfillment partner that runs quality checks before every order ships, but occasionally an item can be damaged in transit or printed incorrectly.

What to do: Email us at minimalhome100@gmail.com within 30 days of delivery with a description of the issue and clear photos of the damaged or incorrect item (including the packaging, if relevant).

What happens next: Once we've reviewed the photos, we'll send a free replacement at no cost to you. No need to return the damaged piece.

Wrong Item Received

If you received the wrong print, size, or frame due to a fulfillment error on our end, let us know and we'll fix it.

What to do: Email us photos of what you received along with your order number within 30 days of delivery.

What happens next: We'll process a free replacement of the correct item as soon as possible.

Order Lost in Transit

All Lagom Designs orders ship with tracking.

If tracking shows no movement for an extended period: Give it a few extra days past the estimated delivery date — occasionally packages show a temporary gap in tracking before moving again. If it still hasn't arrived, contact us within 30 days of the estimated delivery date and we'll investigate with the carrier.

If tracking shows "delivered" but you haven't received it: Please check with neighbors, building management, or your local post office first, as this is often a delivery-location issue rather than a lost package. If it truly can't be located, reach out and we'll work with you on next steps — replacement in these cases is handled on a case-by-case basis.

Delayed Orders

Estimated production and shipping times are listed at checkout, but delays can occasionally happen due to high order volume, customs processing (for international orders), or carrier issues.

What to do: Check the tracking link in your shipping confirmation email first. If your order is significantly past the estimated delivery window, contact us at minimalhome100@gmail.com and we'll look into it.

Wrong Address at Checkout

If a package is returned to us because of an incorrect or incomplete shipping address, we'll reach out to confirm the correct address.

Please note: Reshipping an order due to an address error provided at checkout incurs a new shipping fee, which will be charged before the order is resent. To avoid this, please double-check your shipping address carefully before completing your purchase.

Change of Mind / Ordered the Wrong Size

Because each piece is custom-printed to order, we're unable to offer refunds or exchanges for a change of mind, or for ordering the wrong size or frame option.

We know that's a real risk when buying art online, so please review size charts and dimension guides on each product page carefully before ordering — most of our prints and frames come in multiple sizes, and getting the right fit matters for a piece you'll be looking at every day. If you're unsure which size is right for your space, email us at [SUPPORT EMAIL] before ordering and we're happy to help you decide.

How to Reach Us

For any of the above, email minimalhome100@gmail.com with your order number, a description of the issue, and photos where applicable. We aim to respond within 3 business days.

---

This policy is based on the return and replacement coverage provided by our print-on-demand fulfillment partner and may be updated as our fulfillment process evolves.