FAQs
Everything about sizes, frames, delivery and returns. If it is not here, just ask.
How long will my order take to arrive?
Every piece is printed and assembled after you order, so allow one to three business days for production before it ships.
Delivery then runs about six to eight business days in the United States, and five to six in the United Kingdom and in Canada. You will get a tracking number by email as soon as the package leaves us.
For more information visit the following page: Shipping Information
Where do you ship to?
We currently ship to the United States, the United Kingdom and Canada. Shipping is charged per order at checkout: it starts at $10.49 in the US, $6.99 in the UK and $11.39 in Canada for the first item, with a smaller rate for each additional piece in the same order. Exact cost and timing are always shown before you pay.
For more information, visit the following page: Shipping Information
What sizes and frames can I choose?
Framed prints come in 11x14, 16x20, 18x24 and 24x36 inches, and each size is available with a black, white or red oak frame. The Tidal Series is sold unframed in 8x10, 11x14, 12x16, 16x20 and 18x24 inches so you can frame it your own way. If you are unsure, measure the wall first and size up rather than down. A print that is slightly too big almost always looks better than one that is slightly too small.
What are the prints actually made of?
We print on museum-quality matte paper sourced from Japan, at 189 gsm and 10.3 mil thickness with 94 percent opacity. It is a heavyweight art stock rather than a poster paper, so it stays flat behind glass and holds fine detail without showing through. Framed pieces are hand assembled and arrive with fittings included, ready to hang.
Do the frames come ready to hang?
Yes! Every framed print arrives assembled with the hanging fittings already attached, so nothing extra is needed. It's simple to install the hanging material. Unframed pieces from the Tidal Series ship flat and protected, ready for a frame of your choosing.
What is the Tidal Series?
High Water, Ebb and Flow are three original gouache paintings on cold-pressed watercolour paper, painted by hand and then professionally scanned so every brushstroke and paper texture is preserved exactly as painted. The series came from the idea that grief moves the way water does, rising, receding and returning. They can be bought individually or as a complete three-piece set.
Can I return something if it is not right?
You have 30 days from receiving your order to request a return, as long as the item comes back unused and in its original packaging with proof of purchase. Email us at minimalhome100@gmail.com to start a return and we will send you a label and instructions. Items sent back without requesting a return first cannot be accepted.
My print arrived damaged. What now?
Please check your order as soon as it arrives and email us straight away with your order number and a photo of the damage. We will evaluate it and put it right, either with a replacement or a refund. This applies equally if the wrong item turns up.
Can I change my address after ordering?
Get in touch as quickly as you can with your name and order number. Because pieces go into production shortly after an order is placed, we cannot promise a change will be possible, but we will always try before it ships.
How do I get in touch?
Email minimalhome100@gmail.com or use the contact page and we will reply within one business day. A real person reads every message, so ask anything you like about sizing, framing, gifting or a delivery that is running late.